cuan3000 Terms of Use
When you open a cuan3000 account, you enter into an agreement with us. Our terms govern how we operate the platform, what we expect from you, and what you can expect from us in return. We've written these terms in plain language so you understand the conditions before you register, deposit, or place any selections on Liga 1, Piala Indonesia, MotoGP, live-dealer tables, or any other category we offer.
Our platform operates only in jurisdictions where local law permits gambling and sportsbook services. Service availability depends on where you are located. We enforce our terms consistently — we protect your account, secure your funds, process withdrawals fairly, and resolve disputes through a clear process. If anything in these terms is unclear, our customer support team can explain how they apply to you.
These terms apply to everyone who uses cuan3000. By creating an account, you agree to them. We may update these terms periodically; we'll announce changes on our homepage and give you reasonable notice. Continued use of cuan3000 after an update means you accept the new terms.
Account Creation and Your Responsibilities
To open a cuan3000 account, you must provide us with accurate information — your real name, a valid email or phone number, and your national identity document. We use this information to verify your identity and comply with anti-money-laundering regulations. You are responsible for keeping your password secret. If someone else gains access to your account and places selections or withdraws funds, that becomes your liability unless you report it to us immediately.
We require account verification before you can withdraw funds. This means you must provide a copy of your national ID card and an address proof (such as a utility bill or recent bank statement) showing your residential location. We process verification within 1–2 business days. Once verified, you can deposit and withdraw freely. If your account details change (address, phone number), you must update them in your account settings.
Deposits and Withdrawals on cuan3000
We accept eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, or e-wallet virtual accounts. All deposits flow into your cuan3000 balance immediately (e-wallets) or within 2 hours (bank transfers). We charge no deposit fees. Withdrawals reverse the flow — you request withdrawal to the same payment method you used to deposit, and we process it without fees. E-wallet withdrawals typically settle within minutes. Bank withdrawals follow your bank's standard processing, usually same-day if requested before 14:00 on a business day.
You must be the owner of any payment method you use. We do not accept deposits from third-party accounts. If we detect deposits from accounts not registered to you, we may suspend your account and investigate. Your balance always remains yours — we hold it in trust, and you can withdraw it at any time as long as your account is verified and in good standing.
Bonus Terms and Conditions
We may offer bonuses, promotions, or rewards periodically. Any bonus is subject to specific terms published at the time of the promotion. Bonuses are never guaranteed, and we reserve the right to modify or cancel any promotion with notice. Most bonuses carry conditions — for example, a bonus may be available only during Idul Fitri or Idul Adha, or only for specific game categories like Piala AFF markets or live-dealer tables. Read the promotion terms carefully before accepting any bonus.
Bonus funds are separate from your real balance and may have restrictions — for example, you might not be able to withdraw a bonus until you meet a certain play-through requirement, or the bonus might be valid only for specific events like Champions League matches. If you violate bonus terms (such as withdrawing before meeting conditions), we may cancel the bonus and forfeit associated winnings.
Our Dispute Resolution Process
If you believe a selection was settled incorrectly, or if you have a dispute with cuan3000, contact our customer support team first. Provide details — the date, the market, the expected outcome versus the actual settlement. We investigate disputes within 3 business days. If we find an error on our side, we correct it immediately. If we find no error, we explain the settlement rules and why the result stands. You have the right to appeal once; we review appeals using the same process.
Our decision on disputed selections is final after the appeal. We do not reverse settlements based on buyer's remorse or disagreement with the outcome itself — only if we made a technical error or violated our own settlement rules.
Jurisdiction and Legal Compliance
cuan3000 operates only where local law permits. We cannot serve users in restricted jurisdictions, and we do not offer services to anyone outside our supported regions. When you open an account, you confirm that you are in a supported location and that using cuan3000 is legal where you are. If your location changes or local law changes, you are responsible for informing us — continued use of cuan3000 outside a supported jurisdiction violates these terms.
We comply with Indonesian data protection regulations and international anti-money-laundering standards. Your personal data is protected by our privacy policy, which is separate from these terms. We do not share your payment information with third parties except as required by law or to process your transactions (e.g., we share your bank details with your bank to process withdrawals).
Our Commitments to You
We at cuan3000 commit to fair operation. We do not manipulate results — all selections are determined by official governing bodies (for football, the league or tournament operator; for racing, MotoGP; for live-dealer, the broadcast feed). We do not withhold winnings or close accounts to avoid payouts. Your balance is always withdrawable as long as your account is verified and not under investigation for fraud.
We undertake to keep your funds secure. Your balance is held in designated accounts separate from our operating funds. We do not gamble with user money or use it for other purposes. If cuan3000 encounters financial difficulty, your balance is protected under these segregation rules.
We keep your data protected. Your personal information (name, identity number, payment details) is encrypted and stored securely. We do not sell your data to third parties. We use your information only to operate your account, process transactions, verify your identity, and comply with law.
These terms reflect how we operate. By using cuan3000, you agree to them. If you have questions about any term, contact our support team before you register.