cuan3000 Platform Privacy Notice

This page describes what we collect when you use cuan3000 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and ensure our platform operates fairly. We take your privacy seriously — we do not sell your data, we do not use it for marketing without your permission, and we keep it secure.

Our privacy policy applies to everyone who registers on cuan3000, whether you follow Liga 1 matches from Jakarta, place Piala Indonesia selections from Surabaya, use DANA or e-wallet to deposit, or play any other category we offer. When you use cuan3000, you trust us with your identity documents, payment information, and account activity. This notice explains exactly what we do with that trust.

If you have questions about how we handle your data, our customer support team can answer them. We update this notice periodically — we'll announce significant changes on our homepage and ask for your consent if required by law.

What Data We Collect on cuan3000

When you register on cuan3000, we collect your name, email address or phone number, and date of birth. You provide these directly. We also collect your national identity number and address to verify your eligibility and comply with anti-money-laundering regulations. We do not collect more than we need to operate safely.

When you place selections or use our platform, we collect transaction data — which matches you viewed, which markets you selected, deposit and withdrawal amounts, settlement results, and timestamps. We use this data to resolve disputes, detect fraud, and improve our service. We do not sell this data to third parties.

Payment Data and Withdrawal Processing

We collect payment information to process deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive your transaction confirmation from the e-wallet provider. When you transfer via mobile banking, local payment, online payment, or e-wallet virtual account, we receive your bank's settlement notification. We do not store your full payment credentials — we store only enough information to identify the transaction and the payment method you used.

We share your payment information with your bank or e-wallet provider only to the extent necessary to process your transaction. Your bank processes your payment under its own privacy terms; we do not control how your bank uses your data beyond processing the transfer.

Cookies and Browser Data

We use cookies to keep you logged into cuan3000 and to remember your preferences (such as which sport or game category you viewed last). These cookies are essential to the platform's operation — without them, you would be logged out after each page. We also use cookies to track page views and detect fraud or unauthorized access attempts.

We do not use cookies to build a profile of you across other websites. Our cookies exist only to serve cuan3000. You can disable cookies in your browser settings, but this may prevent you from using cuan3000 fully.

Data Storage and Third Parties

We store your data on secure servers. Our servers may sit outside your jurisdiction — we may use servers in other regions to ensure reliability and speed. This does not change our responsibility to protect your data. Any server we use meets our security standards.

We do not share your personal information with third parties except as required by law or to process your transactions. For example, we share your deposit information with your payment processor to settle transfers. We do not share your name or identity with the betting operators, tournament organizers, or other external parties. We may share aggregated, anonymized data with partners (such as "10,000 Piala AFF selections were placed last month") — this data does not identify you.

Your Rights and Our Commitments

You have the right to access your personal data on cuan3000. You can download your account statement, transaction history, and profile information from your account settings at any time. You can also request that we delete your account and associated data — we will close your account within 3 business days and securely delete your personal information, except transaction records we are required to keep by law.

We do not process your data for marketing purposes without your explicit consent. We may send you service announcements (account verification required, withdrawal processed, match settlement) — these are transactional messages, not marketing. If we offer promotions during Idul Fitri, Idul Adha, or Champions League tournaments, we will ask your permission before emailing you about them.

We protect your data from unauthorized access through encryption, secure servers, and restricted employee access. Only our operations and compliance staff can view your personal information, and only to the extent necessary to serve you or investigate fraud. We train our staff on data protection and hold them to confidentiality agreements.

Contact and Data Protection Rights

If you have questions about how we handle your data, or if you want to exercise your privacy rights (access, deletion, or correction), contact our support team through the contact form on cuan3000.app. Include "Privacy request" in your message so we route it correctly. We respond within 5 business days.

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first — we may be able to resolve the issue directly.

This notice is current as of the date shown on our homepage. We may update it to reflect changes in our practice or applicable law. We will announce significant updates and request your consent if required. Continued use of cuan3000 after we update this notice means you accept the updated terms.